Christine Pepper, CAE – Chief Executive Officer Responsible for all facets of the Association’s operations. Works with the President to set agendas for meetings, priorities for recommendations, and insures compliance with Board decisions. Phone: 262-789-1880 Toll-Free: 800-228-6332

Administration Department
Michael Watkins, Senior Vice President of Operations
Patti King, Human Resources Manager
Mary Lovas, Executive Assistant

Advocacy Division
John Fitch, Senior Vice President, Advocacy Division
Lesley Witter, Director of Political Affairs
Tami Griffin, Administrative Assistant

Business Development Department
Kellie Schilling, Director of Business Development
Andrew Werner, Account Executive-Sales
Patricia Dreckmann, Administrative Assistant

Communications Division
Edward J Defort, Editor in Chief
Dawn M. Behr, Managing Editor
Gordon Nason, Graphic Designer
Gail Marquardt, Communications Director
Dawn Albrecht, Communications Manager
Scott High, Graphics Coordinator
Jessica Koth, Public Relations Manager

Finance Department
Todd Etheridge, Accounting Manager
Julie Bernard, Accounts Payable and Inventory Manager
John Lee, Accounting Clerk

Information Technology Department
Thomas Brockman, Director of Information Technology
Trish Coddington, Webmaster/AMS Coordinator 
Brad Roark, Database/Network Administrator

Member Relations Division
Anna Bernfeld, Vice President Member Relations Division
Jill Tab, Account Executive – Endorsed Programs
Kim Klotz, Member Services Representative Coordinator
Patricia Bykowski, Member Services Representative
Ruthann Johnson, Senior Member Services Representative
Debra Zauner, Member Services Representative
Justine Chester, Member Services Assistant

Professional Development Division
Connie Smith, Senior Vice President, Professional Development Division
Colleen Murphy Klein, M.A., Vice President, Professional Development
David Larsen, Convention, Events and Meetings Director
Faye Bonini, Professional Development Coordinator
Sandra Jeske, CMP, Meetings Specialist
Deana Gillespie, Research Manager
Kathie Walczak, Information & Education Specialist
Shari Foucault, Meetings & Education Assistant
Katharine Bissen, Administrative Assistant

Strategic Development Division
Carol Hendrick, Senior Vice President, Strategic Development Division

Funeral Service Foundation
Celine Clark Haga, Executive Director