Frequently Asked Questions

Login Problems Members Only - Account Information

Help! I Can't Log In! (or stay logged in) The NFDA log in system sets a temporary 'Session cookie' to assure that you and only you are creating/editing information in your name. Your web browser must be able to accept this session cookie for you to log in and work with your account. If not you will log in and immediately get tossed back to the log in page... There are a few things you may need to check or adjust to help you 'GET IN". Three variables to check... Adjust your browser to 'accept cookies' by either turning them on OR adjusting your 'privacy' slider (see details below) In the 'per site privacy action' settings (in your web browser's internet options / privacy tab - click the 'edit button') you may have to add "nfda.org" A third tip is to 'delete cookies' to clear things up. IMPORTANT: If you discover any other variables that help you to log in do let us know so we can add it here. Adjusting YOUR Web browser to accept cookies. Overview: Your browser needs to be set to accept cookies, which are small text files that store bits of data. Please try the following: If you are using Internet Explorer or Netscape browsers, get instructions on how to accept cookies. For any other type of browser, click "Help" on your browser's menu bar to find out how to change this setting. If your browser is set to accept cookies and you are still being returned to the login page, you may need to delete old cookies from your computer. This will allow you to accept new cookies. You can also try shutting down your browser and then launching it again. If your browser is old, you may need to upgrade to a newer browser such as Internet Explorer or Netscape. If you continue to have problems, please contact your internet service provider and ask them to help you configure your browser/connection properly. Even if you have your browser configured to accept cookies, you may be behind a proxy or a caching system which is preventing you from using cookies. Instructions for Handling Cookies Cookies are small pieces of information that are "remembered" by your Web browser. NFDA uses cookies to identify if you are already authenticated on the NFDA website. In order for cookies to work, your browser preferences must be properly set. Instructions for the most common Internet browsers are listed below. Once your preferences have been set, you may return to the login page to login. America Online From your browser window, select "Settings." Select "Internet [web] Options." Click the "Privacy" tab. Move the settings slider to "Medium," which is the default option. Internet Explorer 6.0 From your browser window, select "Tools." Select "Internet Options." Click the "Privacy" tab. Move the settings slider to "Medium," which is the default option. Internet Explorer 5.0 From your browser window, select "Tools." Select "Internet Options." Click the "Security" tab. Select "Internet." Select "Custom Level." Scroll down to "Cookies" and choose "Enable." Internet Explorer 4.0 From your browser window, select "Tools." Select "Internet Options." Click the "Advanced" tab. Scroll down to the yellow exclamation icon under "Security" and choose the option for "Enable Cookies." Netscape Communicator 6.0 From your browser window, select "Edit" Select "Preferences." Click "Privacy and Security" Select "Cookies." Choose "Enable." Netscape Communicator 4.0 From your browser window, select "Edit" Select "Preferences." Click "Advanced." Set your options in the box labeled "Cookies." If you continue to have problems, please contact your internet service provider and ask them to help you configure your browser/connection properly. Even if you have your browser configured to accept cookies, you may be behind a proxy or a caching system which is preventing you from using cookies. [Back to Top]

Members Only - Account Information The NFDA Members Only Account Information section provides members the ability to manage contact information in real time, view invoices, orders and event registrations and much more. Below are some of the most frequently asked questions about NFDA's Members Only Account Information section. How do I update my contact information? Why can't I update my Business address? What will checking the box next to "Please use the above information as my primary address" do? How do I update my profile? How does NFDA use my profile information and who will see it? How can I get information on orders I've placed, meetings I've registered for and other invoices related to my account? How do I change my username and password? Who's in the Member Directory? I don't want my information displayed in the Member Directory. How do I opt out? I don't see a Company Portal tab. Where is it? I'm the Primary Contact of my firm and I only see my main location under the Company Portal tab. Where is the information for my branch location? How can I update my firm's profile? How does NFDA use my firm's profile information and who will see it?

Members Only Account Information

Account Summary and Update Address tabs How do I update my contact information? Login to the Members Only section of the website and select "Account Information" from the Members Only menu. You may perform updates to your contact information from the "Account Summary" tab or the "Update Address" tab. Click on the address link you would like to update. Enter your updates as needed and click the "Submit" button to save your changes. Your updates will be immediately reflected in our database as well as on the website. Note: While our system has the ability to maintain a separate phone number for each address, the system will only maintain one email address for your record. You may update your email address from any of the address update screens. Be sure your email address is current. A forgotten password will only be delivered to the email address we have in our database.) [Back to Section Top] Why can't I update my Business address? In most cases, the Business address is shared among all individual member records of a firm and for the firm's record itself. The ability to edit this address is typically granted only to the Primary Contact of each firm. If this address is incorrect, please notify the Primary Contact at your firm who may update this address via the "Company Portal" tab. (The Company Portal tab is only displayed to those members granted update rights.) For more information on updating company information, please see the "Company Portal tab" section below. [Back to Section Top] What will checking the box next to "Please use the above information as my primary address" do? The address you select as your primary address is used by NFDA as your mailing address. This address is also displayed in the NFDA Full Member Directory in the Members Only section of the website. You may designate any of your available addresses as your primary address. [Back to Section Top] Update Profile tab How do I update my profile? The initial display on the Update Profile tab is "view only." To update your profile information, click the links in each of the sections. A new window will open where you can update your profile information. When you are finished updating your information, click the "Submit" button to save your changes. Your updates will be immediately reflected in our database. [Back to Section Top] How does NFDA use my profile information and who will see it? Your profile information is used internally at NFDA only. Some examples of how NFDA uses profile information are for gathering statistical information, processing of continuing education credits and gaining a better understanding of the needs of our members. NFDA will never share your profile information with any third party. [Back to Section Top] Account History tab How can I get information on orders I've placed, meetings I've registered for and other invoices related to my account? The Account History tab gives you access to paid and unpaid invoices related to your account. View and print orders you have placed in the Resource Store, agendas of Events for which you have registered and much more. Any balance due will be displayed in the "Balance" column. Paid invoices will display a balance of $0.00. Simply click the "View" link in the column on the right to view your invoice or Event registration. [Back to Section Top] Update Login tab How do I change my username and password? Click the Update Login tab to update your username and password for the NFDA website. All fields are required. Once you have made your changes, click the "Submit" button. Your updates will be immediately reflected in our database. [Back to Section Top] Member Directory tab Who's in the Member Directory? All NFDA individual, firm and branch members who have not opted out are included in the "Members Only" version of the Member Directory. The "public" Member Directory (accessed from the NFDA.ORG homepage and the "About NFDA" menu) includes member firms and branches and international members. [Back to Section Top] I don't want my information displayed in the Member Directory. How do I opt out? Login to the Members Only section of the website and select "Account Information" from the Members Only menu. Click on the "Update Profile" tab and select the "Personal" link. Select "No" under "Include in Directory?: " and click the "Submit" button. This update will result in the immediate removal of your information from the "Members Only" version of the Member Directory. If your information is displayed in the "public" version of the Member Directory (accessed from the NFDA.ORG homepage and the "About NFDA" menu) and you want it removed, please send an email to webmaster@nfda.org. Please include your NFDA Member ID number in this email message. [Back to Section Top] Company Portal tab I don't see a Company Portal tab. Where is it? Only members who are designated as the Primary Contact of a firm will have the Company Portal tab available by default. Company Portal access can be assigned to another member of the same firm manually by NFDA staff upon request from the Primary Contact by calling a Member Services Representative at 800-228-6332. [Back to Section Top] I'm the Primary Contact of my firm and I only see my main location under the Company Portal tab. Where is the information for my branch location(s)? Any one member can be assigned Company Portal access for one location only. If your firm would like to maintain branch information via the NFDA website, Company Portal access must be assigned to another NFDA member of that branch location by NFDA staff upon request from the Primary Contact by calling a Member Services Representative at 800-228-6332. [Back to Section Top] How can I update my firm's profile? Company profile information can also be viewed and maintained on this tab. Simply click the "Company Profile" link to view your firm's profile. The initial display is "view only." To update your company profile information, click the links in each of the sections. A new window will open where you can update your profile information. When you are finished updating your information, click the "Submit" button to save your changes. Your updates will be immediately reflected in our database. [Back to Section Top] How does NFDA use my firm's profile information and who will see it? Your profile information is used internally at NFDA only. NFDA will never share your firm's profile information with any third party. [Back to Section Top]

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